Solutions Overview

Cleartext ESM is a flexible, extensible push messaging platform so there are many possible use cases ranging from straight forward business messaging (IM and microblogging) to advanced data streaming applications such as news feeds and activity streams.

Many organisations have extranets that use web technology to extend their reach into their customers and suppliers networks using a web browser.

Cleartext ESM can be used to deploy a premium push messaging platform to some of these entities and can be skinned with your own colours and logo to reinforce your brand, we call these premium microsharing networks PushNet’s.

PushNets are presence enabled, extend your corporate network and enable you to provide premium customer experiences and high speed push messaging to your partners and suppliers

Some example applications might be;

  • Premium IM to give high value clients rapid access to help services
  • High speed outbound data feeds to business partners (extending your ESB)
  • Semi-private microblogging across employees, clients, partners or suppliers
  • Private IM and Microblogging for executives, board members and share holders.

PushNet’s will improve client stickiness and speed up inter-business communication, giving your organisation a competitive edge when mainstream ‘net technology is still mostly pull via HTTP.

The examples below are solutions that can be built with Cleartext ESM SaaS and ESM Desktop. Check out our Developer pages for information about extending the platform for a particular use case.

Financial Services

Imagine a mortgage franchise with many locations, varying skill levels and a need to access information stored across the organisation quickly to address sales activities.

  • Messaging reduces phone costs
  • Archiving/eDiscovery is included
  • Customer conversations are logged.

Public Sector

Using the emergency services as an example our platform can help track significant events such as fires and volcanoes by pulling in social media updates from sources like Twitter.

  • Workstreams can be filtered in real time
  • Broadcast short outbound status updates
  • eDiscovery assists with post event audits.

Digital Media

Marketing and digital media organisations can broadcast and track news releases, uncover market trends, address reputation issues and generally provide faster communication channels.

  • Tap into many sources of status updates
  • Build interactive digital media solutions
  • ESM can be rebranded as your solution.

Developers

Our platform is pure XMPP so its PUSH messaging architecture is simple to extend using development libraries available in most common programming languages, see our Developer page.

  • Push your data into our Workstream
  • Build custom desktop and mobile apps
  • Extend your apps into our cloud.

Financial Services

Read more

Public Sector

Service Industry

ISV's

Additional Services

  • XMPP Professional Consulting Services
  • Hosted Business & Push Mobile EMail
  • Managed Email Security & Archiving
  • Web based Social Business Software
  • Web URL Filtering, Control & Security.

Contact

Contact us: info@cleartext.com

Call us: +61 2 8001 2600

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